Terms & Conditions
Customer Care
We’re here to help! If you have any questions about your order, shipping, returns, exchanges, or any other concerns, our Customer Care team is happy to assist you.
For any questions or assistance, please contact us by email at nelsina@goldenpeakshop.com. Please include your order number and a brief description of your request so we can assist you as quickly as possible.
Our support team will respond as soon as possible, usually within 1–2 business days.
We value our customers and are committed to providing a smooth and reliable shopping experience. Thank you for choosing us!
Privacy & Safety
Your privacy is important to us. We are committed to protecting your personal information and using it responsibly when you shop with us.
When you place an order, we may collect information such as your name, email address, billing information, shipping address, and payment details. This information is used to process your order, provide customer support, communicate with you about your purchase, and improve your shopping experience.
Payments are processed securely through trusted third-party payment providers. We do not store your full payment or credit card information on our servers.
We may also use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better shopping experience.
We only use your personal information for legitimate business purposes and take reasonable measures to protect it from unauthorized access, misuse, or disclosure.
We may contact you by email regarding your order, including order confirmations, shipping updates, delivery information, or customer service inquiries.
If you have any questions about how your personal information is handled or would like to contact us regarding your privacy, please reach out to our Customer Care team at nelsina@goldenpeakshop.com.
Wholesale Inquiries
At this time, Nelsina does not offer wholesale purchasing or bulk orders.
We are focused on providing quality products directly to individual customers through our online store.
If you have a business inquiry or are interested in partnering with Nelsina, please contact us through our Contact Us page. We’d be happy to learn more about your proposal.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments