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Nelsina Help Center
Frequently asked questions
General
Setting up FAQs
- 01Your tracking information will be sent to you by email once your order has been shipped. You can use the tracking link provided in the email to follow your order’s delivery status and see the latest updates.
- 02For orders shipped to the United States, delivery typically takes 04–10 business days. Please note that delivery times may vary depending on the destination, carrier, and any unexpected delays.
- 03If you need to cancel or make changes to your order, please contact our support team by email as soon as possible. We’ll do our best to assist you before your order is processed or shipped.
- 04"We accept returns within 30 days of delivery. The item must be unused and in its original packaging. To start a return, please contact us at "nelsina@goldenpeaksho.com". Refunds are processed after the item is received and inspected. Please contact us before returning any item. In most cases, we can resolve the issue without requiring you to ship the product back.
- 05We currently ship to the United States only.
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